Click Here to Sign up for Important Security Alerts!


Identity theft occurs when someone uses your personal identifying information, like your name, Social Security number, credit card number, or other personal information, without your permission, to commit fraud. If you believe you are a victim of identity theft:

  1. Immediately contact your Lone Star State Bank branch or Click Here to send us an email.

  2. Change all of your online banking passwords.

  3. Notify the major credit reporting agencies (credit bureaus). Call the fraud departments of all three credit bureaus. Ask them to put a "fraud alert" on your file. This tells creditors to call you before they open any accounts in your name:

    • Equifax: 800-525-6285
    • Experian: 888-397-3742
    • TransUnion: 800-680-7289

  4. Notify your local law enforcement agency to file an Identity Theft Report. Mail copies of the report to all of your creditors and financial institutions. You may be required to file an additional report in the location where the crime occurred.

If your identity is stolen, your financial records and credit rating are at risk. Immediately contact Lone Star State Bank, your other financial institutions and all creditors. Close any accounts that have been tampered with or opened. Recap the contact in writing, including the names of the representatives you’ve spoken with, and send the letters and any photocopies of supporting documents via certified mail to the companies you’ve contacted. Keep careful, written records of everything. File copies of all documents such as emails, messages, letters, and records of phone calls in a safe place.

For more information on what you need to do if your identity has been stolen visit the Federal Trade Commission's website at