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As a customer of Lone Star State Bank of West Texas, you expect that confidential information regarding you and your business dealings with us will be kept secure and confidential.  We take that responsibility very seriously, and are committed to maintaining your trust.
 

Bank Collection and Use of Information
 

We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms;
  • Information about your transactions with us or others; and
  • Information we receive from a consumer reporting agency

In addition, we may collect information about you from internet cookies as you access our website and internet banking platform.  Our employees access information about you only when needed to maintain your accounts or otherwise meet your banking needs.  We may also access information about you when considering your request for additional services, or when we exercise our rights under an agreement with you.  We educate our employees about the importance of confidentiality and customer privacy through our operating procedures, training programs and our company code of conduct and ethics policy.
 
 
 
 
 
 
 
 
 
 

 Accuracy
 
The accuracy of our records regarding your account information is very important to us.  If you ever find that our records are incomplete or inaccurate, please let us know.  We will correct the information as quickly as possible.

Sharing of Information

 

We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.

We may occasionally, as the law permits, share information with a third party who is performing a service for you and us.  For example, we must share information with the company that prints checks for our customers in order for them to perform that service.  Any such third party is obligated to keep the information we provide to them confidential.  We do not sell our customer lists to any third party.

Information may also be exchanged with credit bureaus and similar organizations or provided when legally required or permitted.  If we receive legal process demanding release of any information about you, we will generally attempt to notify you before we comply unless we believe we are prohibited from doing so.

Should we ever enter into any agreement with a third party or affiliate under which we would provide private information about you, we will provide notice to you in advance.  The notice would allow you the opportunity to opt out of such information sharing, and notify us if you would rather not be contacted regarding other products and services.
 
 
 
 
 
 
 
 
 
 
 

 Website Information
 
We have security measures in place to ensure that any information collected through our website is kept confidential.  If you contact us through email, we will preserve the content of your email, your email address and our responses so that we can more efficiently handle any follow-up questions you may have.  We also do this to meet legal and regulatory requirements.  Since the email system is not secure, unless we have the ability to encrypt our response to you, we will not include any confidential information in our responses to you; we will call you or send a letter via the US Postal Service instead.  You should take care to refrain from including any confidential information in your emails to us as well.
 
 
 
 
 

 Internet Banking
 

When you bank online with us, information is retained on our system regarding your transactions.  We use state of the art technology, supported by reputable companies, to make internet banking secure, and to protect your personal information.  You can help us maintain this security by not sharing your user identification or password with anyone, by changing your password regularly, and by remembering to sign off of the system after each session.

Lone Star State Bank of West Texas is committed to protecting your privacy and your trust in us while providing you with state of the art products and services.  We welcome your comments or concerns regarding this privacy policy.
 
 
 
 
 
 
Texas Notice
 

Lone Star State Bank of West Texas is chartered under the laws of the State of Texas, and by state law is subject to regulatory oversight by the Texas Department of Banking.  Any consumer wishing to file a complaint against Lone Star State Bank of West Texas should contact the Texas Department of Banking through one of the means indicated below:
 
Personal Products
Personal Checking Accounts
Personal Savings / Money Market
Personal CDs
Personal IRAs
Personal Loans
Banking Services
E-Banking
E-Statements
Online Bill Pay
Telephone Banking
ATM / Debit Card
Personal Services
Wire Transfers
 
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