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COVID-19
Due to the recent events of COVID-19 (Coronavirus) and to protect our customers and employees, our lobby doors are now closed. Our drive-thru banking service will remain open to conduct any banking activities that require a physical visit with our branches. For all transactions conducted using our drive-thru service, our staff is taking extra measures sanitizing their work areas on a continuous basis.  We want to keep you and us as safe as we can during these difficult times
As a reminder, we have digital banking services to help you get most, if not all of your needs taken care of without visiting one of our branches.
►Online and Mobile Banking
Check balances, Account History, E-Statements, Transfers, External Transfers, Pay Bills, Stop Payments, Remote Deposit and Mobile Capture.  
►Telephone Banking
Check Balances, Recent Transactions, Transfers. 877-503-7717
►ATMs
All surcharge fees will continue to be waived on any ATM.
►Debit Cards
Please consider setting up your card with Apple Pay, Google Pay, or Samsung Pay to avoid touching terminals.
►Online Chat
Please utilize our online chat feature on our website to contact us. We have staff available M-F 8:00 am - 5:00 pm.
►Call Us
We are here to help and as always, just a phone call away.  877-503-7717 Option 0.
For customers that have always visited our branches on a regular basis, here is what can help you continue to have your banking needs met and can keep us all safe.
►How do I deposit a check?
Mobile Capture is available on our Personal and Business mobile apps. All customers that use the Personal App have been enabled.  Business customers, please call your branch to get this enabled if you access Business Online Banking.
►How do I cash a check?
Our Drive thru lanes will remain fully staffed to help you with these deposits.
►How do I get a cashier's check?
Our Drive thru lanes will help assist you with this.
►How do I open or close account?
Call your nearest branch and they will help you with this process.
►How do I apply for a loan?
Call your nearest branch and they will help you with this process.
►Email Fraud
If it seems too good to be true, it is probably fraud.  Don't believe that lottery awards stuff or princes from a foreign country will contact you by email.
►Fraudulent Payments
Be on guard against fraudulent checks, cashier's checks, money orders or electronic fund transfers sent with a request for you to wire back part of the money.
►Unsolicited Offers
Be wary of unsolicited offers that require you to "ACT FAST."
►Stay Up-To-Date
Make sure your device is up-to-date with the latest security updates for your operating system — Windows, Apple iOS, mobile phone OS (Apple, Android, etc).
►Warnings and Errors
Do not trust websites with certificate warnings or errors.
►Beware of Email Attachments
It's never a good idea to click on an email attachment or free software from unknown sources.  You could end up exposing your system to online fraud and theft.
►Sharing Online
Watch how much you share online.  The more you post about yourself on social networking sites, the easier it may be for someone to use that information to access your accounts, steal your identity and more. Protect your personal information by maximizing your privacy settings.
►Financial Scams
Be aware of disaster-related financial scams.  Con artists take advantage of people after catastrophic events by claiming to be from legitimate charitable organizations when, in fact, they are attempting to steal money or valuable personal information.

Additional resources about Coronavirus:
Texas Department of Banking
www.dob.texas.gov
 
Centers For Disease Control
coronavirus.gov
 


Our Mailing Address is
6220 Milwaukee Avenue
Lubbock, Texas 79424

Routing and Transit Number: 111325797

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