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Online Security
Tips for Banking Online Safely
Tips to be more Cybersecure
►Monitor your accounts regularly
Make sure that all transactions posted are ones you have authorized.  Report any suspected fraudulent or suspicious activity to us immediately.  
►Look out for strange emails
Don't respond to emails that claim to be from us (or any other company) requesting your account details or passwords.  We will never reach out to you over email to ask for your account details.
►Avoid clicking links in emails
It is usually much safer to log in to our website manually to ensure you are entering a secure site.
►Change your banking passwords regularly
Avoid using the same password across multiple sites and make sure you are choosing a strong password that is a mix of upper and lower case letters, numbers and special characters.  Avoid using any words or phrases that contain your name, initials or your birthdate.
►Enable two-factor authentication
Many financial institutions and service providers have added a layer of security for account holders. Two-factor authentication requires you to enter an extra verification credential before you can access your account.
►Disable automatic login
Do not allow your web browser to store private username and password information for your online banking websites.
►Only use our official mobile banking apps
And make sure you download apps from reputable sources such as Apple Store or Google Play Store.
►Not sure if something is legitimate?
Don't be hesitant to call us about anything you aren't sure of regarding our technology.
►Email Fraud
If it seems too good to be true, it is probably fraud.  Don't believe that lottery awards stuff or princes from a foreign country will contact you by email.
►Fraudulent Payments
Be on guard against fraudulent checks, cashier's checks, money orders or electronic fund transfers sent with a request for you to wire back part of the money.
►Unsolicited Offers
Be wary of unsolicited offers that require you to "ACT FAST."
►Stay Up-To-Date
Make sure your device is up-to-date with the latest security updates for your operating system — Windows, Apple iOS, mobile phone OS (Apple, Android, etc).
►Warnings and Errors
Do not trust websites with certificate warnings or errors.
►Beware of Email Attachments
It's never a good idea to click on an email attachment or free software from unknown sources.  You could end up exposing your system to online fraud and theft.
►Sharing Online
Watch how much you share online.  The more you post about yourself on social networking sites, the easier it may be for someone to use that information to access your accounts, steal your identity and more. Protect your personal information by maximizing your privacy settings.
►Financial Scams
Be aware of disaster-related financial scams.  Con artists take advantage of people after catastrophic events by claiming to be from legitimate charitable organizations when, in fact, they are attempting to steal money or valuable personal information.

Additional resources about being safe online:
Texas Department of Banking
Texas Bankers Association
Better Business Bureau

Our Mailing Address is
6220 Milwaukee Avenue
Lubbock, Texas 79424

Routing and Transit Number: 111325797

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